Careers at Screw Products
Screw Products offers a great working environment and outstanding pay and
benefits in a friendly, professional atmosphere. Employees work together as a
team to satisfy customers, whether they fill customer orders, man the phone
lines, negotiate with vendors, expand the product line or manage finances.
If you are interested in a career with Screw Products, please fax your resume to
800-746-2688.
We are always looking for outstanding candidates to fill positions in the
following departments:
Administrative
The administrative staff performs office duties for senior executives and
supports all departments. Administrative assistants are the backbone of every
department.
The Administrative Department:
Composes reports and correspondence.
Maintains records.
Creates and analyzes spreadsheets.
Coordinates office functions.
Tracks schedules.
Performs any other supportive tasks.
Circulation / Advertising / Database Marketing
Department plans, executes and analyzes all customer and prospect marketing
events, including mailings, emails, stuffers, keyword campaigns, space
advertisements, directory listings and sales team support.
The Circulation Department:
Maintains the appending of information and data quality of customer file.
Manages the development of the prospect database.
Develops and executes mailing strategies.
Manages print production for catalog and other marketing materials. Analyzes
print campaign performance.
Plans, executes and analyzes SEM campaigns.
Manages ancillary media advertising efforts.
Works with sales team in providing lead information.
Creative/Design
The Creative Department fulfills all the design needs for the company and works
closely with the Merchandising and Internet/Advertising departments.
The Creative / Design Department:
Maintains the "SCREW PRODUCTS Brand" look throughout all media, including
catalogs, website, mailings and other promotional and advertising channels.
Designs catalog pages and maintains production schedules.
Creates in-house printed materials, presentations, promotional offers,
advertisements, package design and illustrations.
Develops Internet/Intranet
page concepts, presentations and videos.
Customer Service
Customer service representatives function as the company’s direct line to the
customer. Representatives are trained to give our customers one-stop shopping by
handling orders, questions and concerns without transferring them.
Representatives place orders and respond to customer questions 24-hours a day,
via the phone, fax, email, chat and website.
The Customer Service Department:
Provides excellent customer service and processes orders via phone, fax, email,
chat and the Internet.
Answers product and pricing inquiries.
Records customer feedback.
Maintains up-to-date knowledge of products and promotions.
Gathers information for price quotes on large quantities and custom items.
Utilizes real time/historical call statistics to provide optimal customer
service.
Conducts 24-hour live website chat.
Finance
The Finance Department encompasses all financial operations of the company,
including accounts payable/receivable, customer credit analysis and collection,
tax return preparation, analysis and preparation of financial reporting, payroll
processing and cash management. This large department takes care of everything
from processing vendor invoices to setting year-to-year financial goals.
The Finance Department is broken into four sub-departments: Accounting,
International Accounting, Credit and Collections, and Financial Analysis.
Accounting/International Accounting:
Produces month-end financial reports.
Maintains, audits and reconciles the books and records of the company.
Prepares tax returns and ensures company compliance with all government
regulations.
Processes payroll. Processes all accounts payable invoices.
Credit and Collections:
Develops and approves appropriate credit lines for customers.
Calls customers on past-due invoices.
Applies payment from customers to invoices.
Minimizes the company’s exposure to losses from bad debt write-offs and fraud.
Financial Analysis:
Prepares the annual budget.
Analyzes competitive threats.
Forecasts trends.
Sets goals to determine strategic direction.
Performs operational and financial audits.
Identifies opportunities for improving efficiencies, reducing costs and
maximizing revenues.
Prepares financial analysis.
Evaluates new markets and competitors.
Human Resources
The Human Resources Department coordinates the recruiting, training and
development of new hires, manages the benefits and compensation for company
employees and maintains employee relations.
The Human Resources Department:
Recruits, trains and develops new hires. Interviews candidates and extends job
offers.
Orients new hires.
Coordinates the benefits program (medical, dental, life, etc.) as well as
employee compensation.
Coordinates company events.
Coordinates company wide internship program.
IT
Screw Products Information Technology Department is responsible for creating and
maintaining systems to support Screw Products business objectives. To achieve
this goal, the department deploys solutions featuring computer hardware, back
office systems, application software, and communications networks.
The IT Department:
Creates and maintains the Enterprise-Wide Application software for the business.
Ensures network and server availability above 99.9%.
Ensures quick response times to user requests and system operations.
Ensures the backup and recovery of all Screw Products systems.
Maintains the following hardware and software:
IBM I-Series/P-Series servers, Microsoft Windows and Linux servers, Oracle and
Microsoft SQL databases, Microsoft IIS, .NET, Java, Websphere / AIX, E-commerce
and Intranet websites, WAN/LAN infrastructure, telephony, data connectivity
between offices and the Internet, and email systems.
Internet
Manages and maintains the Screw Products ecommerce web sites. The Internet
Department works closely with the Creative and Merchandising departments.
The Internet Department:
Oversees all facets of marketing and development for the Internet.
Coordinates on-line and off-line sales promotions.
Generates and maintains web content.
Analyzes web site metrics.
Works with creative on all web designs and advertisements.
Maintains and leverages the publishing content management system for
multichannel publishing.
Researches, recommends, and tests new internet and publishing technologies.
Specifies and facilitates web site enhancements.
Analyzes customer feedback.
Maintains internal keyword databases and reports.
Merchandising
The Merchandising Department finds and selects the product for the catalog. They
are responsible for vendor contracts, specifying product information, and
approving creative layouts. Merchandising works closely with all other
departments including Marketing, Creative, Purchasing, Sales and Customer
Service.
The Merchandising Department:
Develops merchandising strategies.
Researches new products.
Directs new and existing product development.
Manages vendor relationships.
Researches and analyzes competitors.
Tracks market trends and pricing.
Maintains product management and quality assurance.
Purchasing
The Purchasing Department is responsible for managing inventory levels to
achieve the company’s goal of no backorders. Purchasing sets and reviews
inventory levels at all of Screw Products various distribution centers and
maintains inventory accuracy.
The Purchasing Department:
Reviews inventory levels at the distribution centers.
Orders inventory to replenish product stock.
Places purchase orders and maintains good vendor relations.
Performs cycle count on a daily basis. Investigates inventory discrepancies.
Returns damaged or unacceptable quality goods.
Sales
The sales team actively markets Screw Products to businesses. Each member of the
team is responsible for a certain territory, where they bring in new customers
and enhance existing customer accounts to ensure satisfaction. Account Managers
spend the majority of their time on the phone, talking directly with the
customer.
The Sales Team:
Works directly with customers to ensure commitments are met.
Provides phone, mail and Internet support to clients.
Provides customer feedback and new product ideas to the Merchandising
Department.
Maintains current knowledge of the marketplace, trends and offerings of major
competitors.
Provides solutions to our customers based on needs.
Builds partnerships with our customers to ensure customer satisfaction.
Warehouse
Each Screw Products location is dominated by its warehouse, with each branch
holding thousands of products in stock. All aspects of the distribution
business—shipping, receiving, returns, transfers and restock—are centered within
the warehouse.
The Warehouse Department:
Picks and packs orders for customer shipments.
Pick up and deliver product locally. Receives incoming vendor shipments.
Loads and unloads shipments.
Maintains freight, UPS, other carriers and their shipments.
Audits all products upon receipt.
Packs and wraps freight orders to reduce damage.
Controls inventory.
Coordinates inbound merchandise and restocks.
Transfers stock to other locations.
Operates warehouse vehicles (forklift, stock picker, reach truck, vans, etc.)
Benefits:
The Benefits of Working at Screw Products We offer a challenging fast-paced
environment with people who have a passion for what they do and provide them
with the tools they need for success.
Comprehensive Health Care Plan
Complete Health Insurance including Medical, Dental, Vision and Life.
Long and Short Term Disability Coverage.
Flexible Spending Plan - set aside money for health care not covered or
partially covered by insurance plans.
Option for additional life insurance.
Salary/Savings-Investing Competitive wages with annual performance and salary
reviews.
Employee 401(k) Savings Plan - Invest in your future.
Your tax-free contribution is company-matched 100%, up to 5% of your pay.
Vacations/Holidays Paid Time Off - 10 days.
Use them for vacation, sick and personal days.
9 observed holidays.
Earn more time after 5, 10, 15 and 20 year anniversaries.
Educational Opportunities
Tuition reimbursement for job-related courses.
In-house speakers, workshops and seminars.
Attend job-related off-site seminars and training.
Employee Assistance Program
Free, voluntary, confidential counseling.
Doctor referral for continued treatment.
Sponsored Social Events Social activities and outings.
Sports leagues.
Company parties.